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        Shipping & Refund Policy

        Last Updated: 07/22/2024
        Production Time

        Orders are typically processed and shipped within 5-7 business days. 

        Order Acknowledgment

        After placing an order, you will receive a confirmation email stating that we have received it.

        Tracking Information

        Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.

        Shipping Methods

        We offer standard shipping, which typically takes 3-10 business days for delivery. The delivery time may vary due to the bespoke nature of our customized goods and our partners’ locations worldwide.

        Shipping Costs

        Orders under $30 incur a flat shipping fee of $5. Orders over $30 receive free shipping.

        Import Duties & Taxes

        You may be subject to import duties and taxes upon delivery, depending on the product and its origin. Here’s what you need to know:

        • Products Shipped from Canada: Orders shipped from our Canadian facilities typically do not incur additional import duties or taxes within Canada.

        • Products Shipped from Outside Canada: If your order includes items from outside of Canada facilities, import duties and taxes may apply. The applicability and amount of these charges will depend on your location and the total value of the order.

        • Product Origin Information: Each product description includes details about its origin. Please review this information to understand potential customs implications.

        Additional Charges:

        Any additional charges for customs, import clearance, or handling fees are your responsibility. We cannot predict or control these charges, so please check with your local customs office for detailed information regarding potential duties and taxes.

        Shipping Time Estimates

        Shipping times are approximate. We strive to deliver promptly but rely on third-party couriers and cannot guarantee exact delivery times.

        Events Outside Our Control

        Delivery may be affected by events beyond our control, such as utility interruptions, supplier delays, acts of God, epidemics, pandemics, or government actions. In such cases: 

        • We will notify you as soon as possible about the delay.
        • We will arrange a new delivery date once the issue is resolved.
        Returns/Refunds

        We strive for customer satisfaction. If your order arrives damaged, we are happy to offer a refund or exchange. However, please note that due to the custom nature of our products, we are unable to offer refunds or exchanges for reasons such as dislike of design or incorrect size selection. 

        Damaged Product

        If you receive a damaged or defective product, please contact us by email at contact@mindsweepercollective.com within 14 days of delivery. Please include a clear photo of the damage or issue in your email. We will arrange a replacement or refund as needed. 

        Product Representation

        Product images on our website are for illustrative purposes only. We make reasonable efforts to display colours accurately but cannot guarantee that your screen reflects the true colour of the products. The actual product colour may vary slightly.

        Wash-Care Instructions

        We recommend following the wash-care labels found in the product description or wash-care label included with the apparel. Not following these instructions might cause the product to change shape or wear out faster. 

        Contact Us

        Please contact us if you have any questions regarding our Shipping and Return Policy.

        Email: contact@mindsweepercollective.com

        Contact Us

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