Shipping & Refund Policy

Production Time

Orders are typically processed and shipped within 5-7 business days. 

Order Acknowledgment

After placing an order, you will receive a confirmation email stating that we have received it.

Tracking Information

Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.

Shipping Methods

We offer standard shipping, which typically takes 3-10 business days for delivery. The delivery time may vary due to the bespoke nature of our customized goods and our partners’ locations worldwide.

Shipping Costs

Orders under $30 incur a flat shipping fee of $5. Orders over $30 receive free shipping.

Import Duties & Taxes

You may be subject to import duties and taxes upon delivery, depending on the product and its origin. Here’s what you need to know:

• Products Shipped from Canada: Orders shipped from our Canadian facilities typically do not incur additional import duties or taxes within Canada.

• Products Shipped from Outside Canada: If your order includes items from outside of Canada facilities, import duties and taxes may apply. The applicability and amount of these charges will depend on your location and the total value of the order.

• Product Origin Information: Each product description includes details about its origin. Please review this information to understand potential customs implications.

Additional Charges:

Any additional charges for customs, import clearance, or handling fees are your responsibility. We cannot predict or control these charges, so please check with your local customs office for detailed information regarding potential duties and taxes.

Shipping Time Estimates

Shipping times are approximate. We strive to deliver promptly but rely on third-party couriers and cannot guarantee exact delivery times.

Events Outside Our Control

Delivery may be affected by events beyond our control, such as utility interruptions, supplier delays, acts of God, epidemics, pandemics, or government actions. In such cases: 

• We will notify you as soon as possible about the delay.
• We will arrange a new delivery date once the issue is resolved.